Axios Systems launches the next evolution of ITSM solution assyst

http://www.axiossystems.com/en/home.html

London, UK, December 2013 – Axios Systems today announced our launch of the latest version of our leading IT Service Management (ITSM) solution, assyst. Our software combines all ITIL/ITSM processes in a single solution and our latest release includes IT Resource Performance Management (IT RPM), guided help, enhanced reporting and enhancements to the assystNET self-service portal.

IT RPM promotes collaboration and innovation within IT, helping to establish IT as a business driver whilst reducing incoming calls to the service desk. It also allows a business to leverage staff as a valuable asset through rapid capture and transfer of knowledge as an integrated part of service management processes through crowdsourcing, leaderboards and social profiles. As social media is familiar and thus intuitive for end users and support staff Axios feel that this update will revolutionize the ITSM industry.

As more companies adopt best practices around, the demand for ITSM solutions will continue regardless of the adoption of new technologies like virtualisation or cloud. This latest announcement from Axios Systems looks interesting, do check it out.

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