The Ipswich Hospital NHS Trust, which employs 4,000 staff and provides healthcare services to more than 356,000 people, has deployed Datix patient safety software. Ipswich Hospital is taking advantage of the web-based capabilities of Datix to create a fully integrated framework that manages adverse incidents, risks, claims and complaints across the organisation. In principle, Ipswich Hospital can track end-to-end progress of a patient from their initial incident to their contact with PALS (Patient Advice & Liaison Service) through to making a complaint and then a claim.
The Ipswich Hospital NHS Trust originally installed Datix patient safety software to meet the increasing demand from other parts of the Trust to have greater involvement in managing the complaints process. Over time, the Trust has expanded the Datix implementation to accommodate changing business requirements.
Alison Davis, Risk Management Co-ordinator at Ipswich Hospital commented, “Technology is key to supporting our vision for excellence. Over the years, we have worked closely with Datix to create a robust, integrated patient safety framework that places patients at the heart of everything we do by managing adverse incidents, risks, claims and complaints across the whole organisation effectively, at the click of a mouse.”
An article to illustrate an ever important message how technology can deliver empowerment to the end user community, in this case it’s talking about how this hospital trust is using technology as a tool in managing the patient experience through effective risk management with a patient safety framework.