Bladewatch.com

http://content.dell.com/us/en/corp/d/press-releases/2011-10-11-dell-tbr-survey.aspx

A majority of respondents to a survey of 130 Hewlett-Packard (HP) customers in the United States with at least 500 employees have become concerned with the direction the company is taking, according to Technology Business Research (TBR)¹ . Customers surveyed in TBR’s September 2011 research indicated Dell would likely be their provider of choice if they decide to make a change having received the highest mean score amongst alternative vendors the study suggested².

“These survey findings confirm what Dell has been hearing from CIOs as many are now questioning if they have the right long-term technology partner for their business,” said Tim Mattox, vice president of Enterprise Product Marketing at Dell. “In a world in which technology is changing faster than ever before, our customers rely on their IT partners to help them grow and evolve from the end point to the data center. Dell is unwavering in our dedication to helping customers get the most from their technology investment over the long term and will continue to innovate and invest in end-to-end technology solutions.”

The more Dell can capitalise not only on the technology side, getting their products just right like they did with their latest range of rack and blade servers, that they can also captialise on their service expertise from the SMB needing online backups for their email, through to the cloud based virtualization infrastructure on demand solutions.

HP have made a potentially exciting purchase with autonomy according to colleagues that have been using it in the enterprise, that they can integrate it’s offering with those of 3PAR and 3COM to further invest in complete end to end infrastructure for their customers could be transformational. After a series of articles, decisions and announcements affecting HP, it’s time to return to message, focus on their customers, on their product offerings, on innovation not only for HP, but for the industry and end user communities alike.

The challenge facing all the vendors these days is not so much as which is the best server, the best switch, but more which series of products interoperate with the least amount of complication, which offers the most features, least operational overhead and cost, which then is the highest delivering not necessarily at the lowest but most efficient cost. I’m not opposed to spending money, but we need to be spending in the right ways on the right products and services to deliver the right level of service to the right target market at the right cost and level or resilience.

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