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Barclays to invest in IT to lure wealthy clients
http://www.finextra.com/news/fullstory.aspx?newsitemid=21137
Barclays plans major IT investment to lure wealthy clients
UK bank Barclays is set to spend around £200 million overhauling technology and infrastructure at its wealth management unit in a bid to win high net worth accounts.
Going forward the IT experience, the online presence, the way your customers interact with your business becomes the way you differentiate your services and your business, that you have an iPhone application, that you have 24/7 banking or direct support managers to aid in customer risk analysis and decision making helps underpin the services you can offer your customer. I wonder what combination of technologies will be used in order to deliver these services and whether the investment will include Citrix and online systems to aid customer experience and management.
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