Verizon have published their top technology trends for 2010, it’s great to see what the different vendors publish in this space, what the different studies and reports show as future trends. It was interesting to note that they include cloud, green computing, global working and social networking in the enterprise.

We need to start reacting as businesses, as stakeholders, IT professionals and end users to the development of new technologies, new ways of doing business and interacting with our support teams, our colleagues and our end user communities.

My only concerns are that we embrace new technology as a business, as an end user not because we necessarily want those features, but because we’re hoping to resolve an internal issue which might be solved by looking at the way we do business, at the way we use and follow our processes. We need to continually evolve the infrastructure, make it dynamic, allow it to revolve around the business need, achieve more with less. At the same time though, we need to look at the bottlenecks in our workflow, in our processes and our support, that virtualization might allow us to deploy servers more quickly is invlauable, but only if we have the capacity to support them, the skills to deploy them in a more dynamic fashion and the internal processes to manage bringing online more systems, offlining others, of reallocting resources. It’s of marginal benefit to have a virtual infrastructure, if the processes and helpdesk workflows are olden days and create the same barriers to delivery that we had with physical servers and infrastructure.

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