Blade Watch

Business Wire

SANTA CLARA, Calif.–(BUSINESS WIRE)–NEC Corporation of America, a leading provider of network, IT and communications solutions, today detailed the successful results of Lycoming County, Pennsylvania’s Department of Public Safety, 911 sector, state-of-the-art automated computer-aided dispatch (CAD) system running on NEC’s fault tolerant (FT) server.

Prior to July 2007, Lycoming County had a human-based dispatch system. The dispatchers working in the communications center were local residents with a strong knowledge of the nooks and crannies of county locations, and this, augmented with local maps when needed, formed the core of their dispatch operations. But, there were swaths of unincorporated land without traditional numbering that were difficult to dispatch—the Pine Creek Rail Trail for bikers and hikers that runs 62 miles through what is called the Pennsylvania Grand Canyon, for example—which slowed response. And when Lycoming County took over dispatch operations for neighboring Sullivan County—and its expanses of open spaces—the Department of Public Safety knew that they needed to move to a Computer Aided Dispatch (CAD) system to provide decision support for dispatch operations.

It’s always good to see how technology is aiding organizations improve their service, this release illustrates how this Public Safety department has used technology using NEC’s Fault Tolerant Server as part of a dispatch system. Regardless of the platform (x86/SPARC/Main Frame), that it works is key, but it’s still great to see how they put the system together, do check it out.

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