Bladewatch.com

http://www.finextra.com/fullstory.asp?id=20566

Bank officials say they are working round-the-clock to fix the problems which have affected overnight batch postings, leaving customers uncertain about their deposit balances.

The problems for TD Bank customers first emerged Monday morning, following a weekend systems integration project of recent acquisitions Banknorth in Maine and Commerce Bank in Cherry Hill. Five days on and the overnight reconciliation of transactions and subsequent batch posting was still running behind schedule.

It’s so easy to sit from outside and offer critical statements as a customer, as a support guy in IT. We wont, it can happen to anyone and happens more regularly in the enterprise (financial and non-financial) than you might imagine. Crucial to the experience is establishing the fault, working on that whilst having a dialogue with the customers, apologizing and giving expected resolution times.

No related posts.

Related posts brought to you by Yet Another Related Posts Plugin.