Bladewatch.com

RealWire

..Independent survey shows less than a quarter of IT staff are ITIL® qualified…

Monday 21st September 2009 – According to ILX Group plc (ILX), the blended training services company, just over half of IT departments (51 per cent) believe that having staff qualified in ITIL® would give their organisation or business a competitive edge.  Despite this, less than a quarter of IT staff were found to be trained in ITIL® Version 2 or ITIL® Version 3.

The study, which questioned 100 senior UK IT managers and directors across organisations from a variety of industries, showed the primary reason cited for not having staff trained in ITIL® remained a management level lack of understanding of the benefits. A number of business sectors including manufacturing, retail, distribution and transport identified budget constraints as another significant factor affecting the uptake of ITIL®. Only one per cent of respondents said that it was due to a lack of information in the market.

The study is the second in a series from ILX looking into the uptake of ITIL® in large enterprises. The previous study, which was released in November 2007, found that while the benefits of ITIL® were widely appreciated with 62 per cent of organisations planning to migrate to ITIL® Version 3, only one per cent of respondents had plans in place to migrate in the six months following the survey.

An interesting article talking about ITIL certification, it’s a topic of discussion that I’ve been having with colleagues, should the default standard for that database engineer be not only the middleware, the database they look after but also ITIL certification? At the same time, how many enterprises subscribe to ITIL and do so in the right way for their business? We may say we follow the ITIL standard but when we look at the actual business and operational processes is this the case or are business/operational issues preventing us from doing so? Is it ITIL we need or the bits of ITIL that work for our business, our situation, or is it both combined with effective team management with a focus on delivery?

No related posts.

Related posts brought to you by Yet Another Related Posts Plugin.