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IBM

ARMONK, N.Y. – 31 Jul 2009: IBM (NYSE: IBM) today announced it has signed a five-year information technology (IT) professional services agreement with Amtrak. Through the agreement, IBM will provide IT support to Amtrak focusing on improving the quality of service to Amtrak’s 19,000 employees and over 28.7 million passengers nationwide.

Amtrak awarded the contract to IBM to provide data center services including mainframe, mid-range server, security services, asset management and help desk and desktop support services for 10,000 workstations nationwide. IBM will support the infrastructure for Amtrak’s reservation system as well as the corporation’s entire computing infrastructure from delivery centers in the United States. The volume of tickets processed in Amtrak’s reservation system via the Web, telephone, and ticket counter channels, makes it one of the largest systems of its kind in the rail industry.

Well done to IBM for signing the deal, using a service provider to provide support and services to your business can be an effective medium for transformation, cost reduction and investment, put simply allowing your business to concentrate on revenue generation on it’s core business and pay for what it needs, to have someone else handle the business as usual workload and allow your teams to focus on the value add, the strategy, regardless that it works for your business whether large or small is all that counts.

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