Blade Watch

IBM

MUNICH – 30 Jul 2009: IBM (NYSE:IBM) today announced that it has completed a two-year design, implementation and training project for BMW. IBM’s system integration will centralize customer service and retail processes for 19 branches across Germany, which will reduce costs and improve efficiencies.

Based on SAP Automotive, the new system will enable BMW to further integrate vehicle and motorcycle sales processes, after sales and parts distribution processes. The implementation also includes an integrated finance solution. The new ERP system is intended to give employees at all BMW branches a uniform view of customers, vehicles and transaction processes. It improves internal networking of branches and ensures additional transparency.

BMW’s branches which employ 6,000 professionals now use an advanced enterprise resource planning (ERP) system to support vehicle and motorcycle sales processes, after sales, spare parts distribution and financial processes.

It’s always interesting to read about these deals, how different organizations are adapting the way they use or provision their technology to empower their business units, to drive sales and revenues. I’m off to check out more.

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