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I got an email from Janet:

“I found your site in google, you seem to know a bit about servers. I’m trying to install Windows 2003 on our first server, it’s a DL360 G6 and it blue screens, any idea what the issue could be? How would I stop it doing this?”

Here’s the response I sent.

“Thanks for your email Janet, I’d need a specific stop error or screenshot to help properly, in the meantime whilst I’m finishing this meeting, you could try these steps:

• Is the array set up ok – you can check this by pressing F8 and viewing the drives that have been created.
• Do you get the same error if you use the SmartStart assisted installation? It should load all the drivers for you.
• Is the ILO setup? You can log into the ILO and view the IML logs, it might log an error code for the blue screen, or just some more logging relating to issues.
• Check the firmware is up to date – I’ve pasted all the links for firmware here for most HP servers – it only takes about 5 minutes to do – there was an article on the web talking about the array controller firmware, so check that as well.
• Now if it’s failing to find a drive, we might need to load an array controller driver before proceeding through with the installation.
• Are there any orange or red lights on the front of the server? You could run the hardware diagnostic cd and see if that shows errors. It doesn’t take that long.

If you can get me a screen shot/blue screen stop code, or information error logs, we’ll see if there are any ideas on the issue, let’s go from there.

Regards

Martin”

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