Blade Watch

Govtech

Pennsylvania has long recognized the importance of using IT innovation to improve service delivery to its citizens. Every day almost 12.5 million citizens rely on our government to educate their children, protect their communities, build and maintain roadways and transportation systems, steward natural resources and much more. More than 80,000 public-sector employees in more than 45 agencies, boards and commissions across the state are responsible for delivering these services. To support these employees in their various duties, Pennsylvania invests approximately $1 billion annually in IT.

An interesting read, whether it’s outsourcing, grid, virtualization, consolidation or something as simple as a new server, that you achieve your objectives is all that matters. Being more innovative with technology, to do more with less, to reduce the barriers to success or communication has to be a good thing for the end users of your service or business.

Before looking at any technology as a solution though we need to identify the issues, the barriers to success (politically, organizationally technically), before we can start seeing what changes can be made to aid delivery.

Even simple steps like consolidating roles and functions within an enterprise can transform your cost and delivery base, having one area provide one aspect of the infrastructure rather than different business units putting a range of technologies together to deliver their technology. At the same time though, we need an IT that’s centralized but flexible enough to allow specific business lines or applications live or operate in the way that meets their cost or operational requirements. Regardless, check it out, it’s impressive reading about the state’s achievements.

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