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IT failures can be business perceived failures
Barclays customers have been blocked from withdrawing cash and using internet banking after a computer glitch affected its network.
Sources said a ‘hardware failure’ had impacted on various areas of the business, causing all of its ATMs in the south of England to stop working from 1pm.
Customers attempting to log on to online accounts were also met with a message which said Barclays was ‘currently experiencing technical problems’ and were asked to try again later.
An article talking about customers having issues withdrawing cash or using internet banking, as IT gets more integrated to the actual services we provide, ensuring that we have adequate business continuity, that we can manage customer needs during a system failure becomes ever more important. It’s an issue that’s industry wide, interestingly the article mentions issues relating to disk arrays being reported.
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