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HP

HP today extended its Mission Critical Partnership services offering to help chief information officers improve infrastructure quality, agility and costs while managing risk.

HP Mission Critical Partnership now covers a full spectrum of systems at a variety of prices, while maintaining world-class levels of service. Customers can tailor support levels to meet the varying needs of their businesses. If an unplanned outage occurs, customers are assured of a critical-level response across the whole technology environment.

In addition, under the new offering, a single point of accountability is designated within a team of experts to rapidly resolve critical incidents and ensure that business objectives are consistently achieved.

“With the deployment of industry-standard servers and virtualization in mission-critical environments, there needs to be a renewed focus on streamlining processes and updating the skills of technology experts,” said Michelle Weiss, vice president, Worldwide Marketing, Technology Services, HP. “The new Mission Critical Partnership addresses these changes by offering customers specifically trained mission-critical professionals and enhanced services that align to new technologies such as virtualization and blades.”

Maintaining mission critical services can be the cost between earning revenue and reporting a loss, anything the vendors can do to aid in system management and availability has to be a good thing, having a single point of contact could be a real value add for mission critical clients. I’m off to read up more.

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