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Information is indeed power, but sharing knowledge earns revenue.

I was having a chat with a colleague the other day, he was relaying the infamous message regarding information being power (in relation to being a windows server guy). He’s right for the short term, it creates opportunities for roles and contracts in the market. The interesting thing is though, the technology continues to improve, automated scripts, automated functions are making it easier, coupled with remote working, the number of organizations offering MCSE and certifications increasing the supply of ready skilled engineers.

Vendors and support staff alike need to recognize that information (knowing how to fix it, how it works, what might go wrong is power), but you know what, if you want me to buy-in, I want some information. Knowledge is empowerment, knowledge reduces your support costs, enables me to be more successful with the technology, reducing the chances of me saying … is rubbish, because I can’t get virtualization to work in my business either as a result of cost, process or technology.

With this in mind, the more how to’s, the more best practice, and suggestions of how we got it to work that we share, that the vendors publish, the easier and more prevelant the technology can become.

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