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IT projects and delivery
Check out this article talking about making IT projects deliver. It’s an ongoing challenge for many organizations big and small. How you tackle it in your business will depend on you, but consider the requirements, the delivery (end user experience) and ownership of issues, creating a unified go-live support platform during hand over. It doesn’t matter who takes the call initially, what matters is that the issues are owned and resolved, that it’s communicated to the end user.
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