Blade Watch

As part of my ongoing belief that it’s the way you communicate with your end users that can deliminate how you’re perceived by end users, Bladewatch (me) and some colleagues have come up with a new ‘product’ which we’re looking to offer. We’ll do a live post/presentation and online demo shortly, but the concept is ‘Ask Sam’ and it’s a vehicle to aid communication and reduce your help desk calls through communication and a few processes.

It’s an automated tool, that’s fully open source, fully configurable and when purchased you retain all development rights for the tool within your business to integrate with your systems. We’re looking to sell the concept and the source code.

It’s very low maintenance, has no end user license cost and just involves putting some code on your web server. I’m a big believer in the concept and think it could transform your IT’s relationship with your end users, which is why we got it code and implemented in an enterprise to test it, but we’ll go into specifics later.

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