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HP.com

GENEVA, March 9 2009 – HP today broadened its Total Care portfolio with extensions to the HP Insight Remote Support software family to provide simple, reliable and around-the-clock remote support for small and midsize businesses (SMBs).

The new software provides a direct link between SMBs and their HP solution providers, delivering continuous, automated and secure remote event monitoring and fault detection services.

HP Insight Remote Support generates service dispatches for hardware issues detected on HP servers and storage, without the active involvement of staff or support phone calls. As a result, customers avert potential disruptions, saving time and money through faster issue resolution and reduced infrastructure downtime.

HP server and storage availability with HP Insight Remote Support is restored an average of 20 percent faster due to quicker problem detection, better diagnosis and more rapid initiation of repair activities. Cases detected and diagnosed through remote monitoring have a near 100 percent first-time fix rate due to the availability of accurate, detailed diagnostics.

It will be interesting to see how this will help their customers and in HP’s ability to deliver, remote support could be ideal for a number of scenarios, whether it’s that small business with their single email server or an organization seeking to hand over the support for a remote office. Certainly being able to diagnose faults and identify issues before they happen can reduce outage and issues significantly, anything the vendors can do to make support and maintenance of the server has to be a good thing.

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