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Continuing my work examining the OPEX impact of virtualization I came across an interesting paper by IBMers Aaron Brown and Joseph Hellerstein entitled: Reducing the Cost of IT Operations – Is Automation Always the Answer?  While not specific to virtualization, they examined the automation impact on a software distribution process.  Their research suggests automation does not always reduce the cost of operations due to issues such as:

Check out this post talking about virtualization and the impact it can have on your operation costs. Of the top of my head. Your costs are going to depend on:

• The level of technical virtualization implemented – the storage/the network etc
• The applications being coded/updated to be more in line with the virtual platform
• The business processes being updated to work in line with this virtual world

The more automated the infrastructure tasks are, the more you can reduce your costs, that I don’t need a storage guy allocated for an afternoon to cut some disk, that the Windows server guy isn’t needed for the day to load the operating system, the quicker, the leaner we can make the provisioning process.

I can have my guys work on ongoing service improvement, of capacity planning of working out where we are now, and where we need to go to continue innovating and improving service to the business.

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