Outsourcing can bring challenges

http://www.finextra.com/fullstory.asp?id=18741

Barclays “playing games” with back office staff - Unite

Barclays has been accused of “playing games” with staff after it told workers at its processing plant in Poole, Dorset, that plans to move to a new site have been axed, raising fears over job losses.
Last May Barclays revealed plans to close its current facility in Poole - with the loss of around 1100 jobs - as part of an efficiency drive.

At the time the bank said it would move the remaining 900 staff to a new building in the area in 2010.

However, following a review of the costs of relocating to and occupying the new building, Barclays has now told staff it will stay at its current site.

The bank insists it is committed to the area and is looking at options to improve the Barclays House office.

There has been a lot in the press recently about outsourcing the IT, of changing the way we do business, whether it’s relocating roles to cheaper locations, reducing head count etc, this article discusses this. How you manage your relationship with the team, maintain service delivery during and after the switchover is always going to be challenge - ‘the cost of doing business’

In the global economy there are going to be winners and losers from companies moving their businesses, departments or job functions cross continents for the greatest cost benefit ratio. It’s always going to affect different roles, different people in different ways. I might not need cheque processing people, but I might need ‘customer relationship managers’.

Understanding the opportunities that arise from these structural changes in the way we do business, how as an individual or even with colleagues you can create revenue is the challenge, the more we can empower people through training, through social and corporate networking, the better. Sharing opportunity, sharing knowledge, experience and revenues.