http://www.finextra.com/fullstory.asp?id=18441

Banking giant HSBC says a computer server holding the confidential personal details of around 159,000 customers has gone missing from a branch in Hong Kong.

The server - which contains account numbers, customer names and transaction details - disappeared on 26 April during renovation work at a Kwun Tong branch in east Kowloon on April 2.

In a statement, the bank says the server does not contain any customer PINs, passwords or user IDs and has “multiple layers of security”.

Vincent Cheng, chairman, China and Asia operations, HSBC, told reporters that affected customers would not be liable for any losses arising from the situation.

Check out this article, the need to protect your customer data and at the same time reduce your operational risk, is not just part of good business practice, of good systems administration, but increasingly an important aspect from the view of the customer.

Data loss can happen to everyone, what processes you have in place, and how they are enforced to limit any potential liability or loss is what matters.