http://msmvps.com/blogs/bradley/archive/2008/04/18/the-lies-of-it.aspx

Now to the 10 most frequent lies told by IT consultants. When you hear these lines spoken you have two alternatives: 1) fire the consultant on the spot, and; 2) bring your smartest and most crotchety nerds into the room and make the consultant explain his or her statement to their satisfaction then back it up with some performance guarantee and penalty clause.

A great read, it’s a topic that is regularly discussed whether you’re dealing with big or small customers. It’s a mixed thing, Consultants need to keep the customer needs and issues in mind, at the same time customers need to ask the right questions and do the research on the technology or solution that they want deployed. Related to this when speaking with a vendor or consultant:

• Establish the in-scope - what’s included in the price and what’s extra
• What are the responsibilites

One small business had called me up saying that they’d got half way through a virtualization project and been told “we’ve virtualized your infrastructure” by the consultant but when they asked where the data was, were told - “that’s extra”. It’s a dual relationship, the customer should have stipulated that the data would be migrated, but then the vendor should understand that there are some things you expect as part of a solution - the data when you virtualize the server is one of these things.