Blade Watch

http://www.finextra.com/fullstory.asp?id=18318

HSBC’s online Secure ePayments application crashed again earlier this week leaving retailers unable to process card transactions for the second time in a fortnight.

The latest outage comes less than two weeks after a similar problem left customers unable to process transactions over the last weekend of March. It is thought that the e-payments platform also crashed in January, leaving merchants unable to process transactions for a day.

I was reading the finextra site when I came along this article talking about an outage of HSBC’s ePayments system. What’s important in these kind of things is communication with the customer, managing their expectations, we can’t always be clear on when an issue will be resolved, but giving an estimate, and keeping in touch can mitigate the loss of service and maintain an effective relationship.

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