My ILO’s hung what do I do?

August 29th, 2007 • Related • Filed Under

I got an email from Chris today asking for help, “you’ll know this, my ILO’s stopped working, it’s a production box so I can’t just reboot it, any ideas of stuff we could try other than replace the system board?”

So here we go, my top ILO recommendations:

  1. Try running an ILO firmware upgrade - this will ensure that you’re running the latest firmware, it’s also a reasonable diagnostic test of the ILO itself and will cause the ILO to reboot which might (or might not) resolve the issue.
  2. So the ILO firmware upgrade didn’t work, let’s try some basic ILO configuration, download the HP ILO configuration utility which you can get here: http://h18007.www1.hp.com/support/files/server/us/download/26992.html, now expand the package to example c:\program files\hp, in dos go c:\program files\hp and enter the command hponcfg /w c:\martinconfig.txt to check the configuration of the ILO card, is the duplex right, the ip, subnet and default gateway etc.
  3. I’d reboot and power down the server at this point, removing power for a few seconds this should fix it.

It’s not something that happens that often, but since it’s production Chris wanted to see what he could do to show that the IT teams were trying to resolve the issue without a loss of service, in this case a new system board was fitted, but sometimes a power down fixes it fine.

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