Blade Watch

http://www.finextra.com/fullstory.asp?id=17286

National Australia Bank (NAB) has become the latest financial firm in the country to suffer systems problems after its Internet banking service ground to a halt on Monday morning.

According to press reports, NAB customers were locked out of Web banking accounts when the system broke down at around 9 am on Monday. The service wasn’t restored until late afternoon.

NAB public affairs officer Rebekah Miles told reporters that the bank was still trying to work out what went wrong, but said it did not appear to be connected to any systems upgrades.

The outage comes just two days after NAB rival Bank of Queensland (BoQ) experienced problems with its online banking service following routine IT upgrades.

Let’s not get too worked up, there can be issues arising from a system upgrade, what’s key is adequate planning, with an agreed escalation path if things go wrong, coupled with due diligence, informing the clients, checking what issues they’re having and maintaining the communication lines, “We know there are issues, we’re working on them, and will get back to you as soon as we can.”

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