Working from - that’s standard

http://www.cellular-news.com/story/24055.php

By 2015, a significant increase in ‘less-time’ roles will increase the total number of knowledge workers and decrease the average number of hours each works per week, according to new research from Gartner.
 
As the consumerization of information technology (IT) increases the proliferation of digital devices, content and services, the balance of power is shifting towards individuals in an organisation, according to Brian Prentice, research director, emerging trends and technologies at Gartner.

“As IT becomes woven into the fabric of people’s lives and traditional work-home boundaries are rendered obsolete, digital free-agency will emerge,” said Mr Prentice. “CIOs need to prepare for the arrival of this new work phenomenon, which is being driven by political, social and technology changes.”

Digital free-agency is a term coined by Gartner to describe how people are blending professional and personal computing requirements in an integrated environment.

This is relevant in the support field, do I want my IT guys on site? Surely if I do not all of them? But with this do I still have to pay them the same?

Business continues to change, what we need is to align our support models, the way our IT works with the business, in doing so the home working perception as a concept needs to change - that “I’m an IT professional” doesn’t mean I need a fixed desk, doesn’t mean I need to be onsite - for your server support teams indeed, you probably want 1 or 2 members on site and the rest working from home doing support calls and adding real value.