Post By Martin 3 Comments
May 2007 29

IBM to monitor your systems for free?

http://www.itjungle.com/tlb/tlb052907-story07.html

Remote customer support provided via modem was one of the big innovations that IBM brought out with the AS/400 back in the summer of 1988, and the idea continues to evolve as server platforms and networking technologies change.

Last week, IBM announced a free monitoring service to customers who buy its servers–that’s System i, System p, System x, System z, and BladeCenter–or its high-end DS8000 disk arrays. As long as the products are under IBM warranty or you have a maintenance agreement once the warranty has run out, you can use the Electronic Service Agent. This software is available for free and runs on the servers, and it monitors how the machinery is functioning and proactively calls IBM’s support centers when something looks like it might be heading toward a problem. The system back at IBM automatically creates a trouble ticket, searches the tech support knowledge base, appends documents for the tech rep, and dispatches a technician to your site if the situation warrants it.

Very cool, granted we might not necessarily enable it on all the IBM servers we have, but for those SMB’s or in the enterprise for particular key systems having the facility for IBM to remotely monitor the hardware could be an invaluable service, will need to check it out.

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3 Comments

  1. Funny Bunny says:
    May 30, 2007 at 1:41 am

    Buy a VMS system from HP and you can monitor IBM’s legacy boxes for free, 24*7.

  2. ST2 says:
    May 30, 2007 at 11:56 am

    Sounds like the NetApp SC200 (this was a secured device that communicated with all NetApp devices on your site and allowed NetApp to (a) monitor your systems (b) with authorization from a named contact could also remote onto the systems and perform diagnostics/maintenance as required )

    Incidentally the low-end IBM Storage I believe to be currently badged NetApp filers

  3. Funny Bunny says:
    May 13, 2009 at 10:31 am

    Buy a VMS system from HP and you can monitor IBM's legacy boxes for free, 24*7.

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