Bladewatch.com

http://why.openoffice.org/documents/openlettertodell.pdf

Dell Computer Corporation has become one of Fortune’s “America’s Most Admired Companies” by providing great value, high quality computers and peripherals, but most of all, by listening to your customers. Your recent “IdeaStorm” initiative is the latest example of this. Here at OpenOffice.org, we were delighted to see that the second most requested feature by Dell customers was to have our office software pre-installed on Dell systems. This request attracted more than 25,000 votes in two days.

I actually think this is a great idea, it provides extra functionality for the Dell customer, and from a perception viewpoint, discourages users from asking their friends or people at work for a copy of Office, particularly if there is an icon saying word processor, spreadsheet.

I’d argue the majority of people aren’t bothered whether its MS Office or OpenOffice, they will think, I need to type a letter, I need Word/Office, and subsequently find out who has a copy, install OpenOffice by default and move on.

The people that aren’t buying/paying for Office typically aren’t going to, either hand that market over to someone else, (OpenOffice) or make a low priced version, but don’t remove the functionality, Works was always just alright, but the format, the having to save as then mess about mean everyone went, “Got a copy of Office?”…

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