Blade Watch

Contact Centers – A Closer Look at VoIP in the Enterprise

The organization will crunch hundreds of PBXs and 30 voice-mail systems into a few blade-server-based Alcatel OmniPCX VoIP systems. In hospital environments, where dial tone failure is not an option, analog and digital handsets will remain, while back-office deployments will have IP sets on desktops. “It will be about a 33% mix across the board.”

Voice over ip has been an increasingly important part of the telecoms market, whether it’s me calling my friend in singapore using skype, or enterprises switching from the old style phone systems to a few blades which power VOIP.

Many of the banks in Canary Wharf and the city when moving into a new building or upgrading their infrastructure have taken the opportunity to switch to voice over ip, it makes good sense and makes day to day support a lot easier, no more re-routing phone lines when I have to move a trader/support team.

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